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IT & Cybersecurity

IT Support Professional Certificate (IBM)

3-5 months, 10 hrs/week • Starting range $55K–$72K (early-career, national framing)

IBM certified

Best for: First IT credential. Help desk, hardware, customer support.

Job outcomes: IT Support Specialist · Help Desk Technician · Technical Support

Prepare for a career in IT support, networking, or cybersecurity with hands-on training and an industry-recognized certification. Our programs cover hardware, software, and security fundamentals employers look for.

Program snapshot

What you should know before you apply

Best fit

First IT credential. Help desk, hardware, customer support.

Typical roles

IT Support Specialist · Help Desk Technician · Technical Support

Course preview

  • Introduction to Technical Support
  • Introduction to Hardware and Operating Systems
  • Introduction to Software, Programming, and Databases
  • Introduction to Networking and Storage

Plus 5 more courses in the full path.

Idiomas

InglésEspañol (automático)Disponible en PortuguésFrancés (automático)

Skills you’ll learn

Help deskHardwareSoftwareCustomer service

Course list

Part of the IT Support Professional Certificate (IBM) program.
Part of the IT Support Professional Certificate (IBM) program.
Part of the IT Support Professional Certificate (IBM) program.
Part of the IT Support Professional Certificate (IBM) program.
Part of the IT Support Professional Certificate (IBM) program.
Part of the IT Support Professional Certificate (IBM) program.
Part of the IT Support Professional Certificate (IBM) program.
Part of the IT Support Professional Certificate (IBM) program.
Part of the IT Support Professional Certificate (IBM) program.

Ready to start your career in IT & Cybersecurity?

Applications take about 10 minutes. No cost for qualifying members. We respond within 1–2 business days.

Apply for This Program
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helpHave Questions?

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⏱ 3-5 months, 10 hrs/weekStarting salary: $55K-$72K
IBM certifiedApply for This Program

No-cost training for members.

Not sure? Take the pathfinder quiz →Compare side-by-side (with a common on-ramp track)Open comparison tool (featured tracks)