Workforce AP Digital Literacy Course
DigitalLearn.org
Best for: Members who are new to computers and the internet — no tech background required. If you already use email and browse the web daily, a program like IT Support or Cybersecurity may be a stronger fit.
Roles to research: Office Support Specialist · Customer Service Representative · Administrative Assistant
Preparation: No tech background required. Ten short online modules (about 4 hours of linked learning), self-paced, with an English/Español control. Start here if technology feels unfamiliar.
★ Pilot program — reviewed by a real team, with a decision by email.
A free, beginner-friendly, online and self-paced pathway for members who are new to computers, smartphones, or the internet. Ten WorkforceAP modules link to current DigitalLearn.org course pages or clearly labeled course-material fallbacks. DigitalLearn provides an English/Español control and does not require sign-in to open course pages. Return to WorkforceAP after each module to record completion, points, and counselor-visible progress; provider-side activity and certificates are not synced or promised.
Program snapshot
What you should know before you apply
Best fit
Members who are new to computers and the internet — no tech background required. If you already use email and browse the web daily, a program like IT Support or Cybersecurity may be a stronger fit.
Typical roles
Office Support Specialist · Customer Service Representative · Administrative Assistant
Course preview
- Computer Basics
- File Management Basics
- Internet Basics
- Email Basics
Plus 6 more courses in the full path.
Languages
Course provider and license
Linked DigitalLearn materials
Linked course content and materials are provided by DigitalLearn.org. WorkforceAP does not imply DigitalLearn endorsement. DigitalLearn identifies its course content as CC BY-NC-SA 4.0 in its provider terms.
WorkforceAP links to original provider pages; it does not iframe, copy, host, adapt, or imply endorsement of provider videos. Provider-side progress and certificates are not synced or promised.
Skills you’ll learn
Course list
1. Computer Basics ~0.25 hrs
Get comfortable with a computer: the parts, the mouse and keyboard, the desktop, and everyday computer use. Covers: What is a computer; Getting started on a computer; Computer components; Mouse and keyboard use; Desktop navigation; Opening and closing programs; Copy, paste, save and print.
Lessons (DigitalLearn.org): Getting Started on a Computer (21 min)
2. File Management Basics ~0.25 hrs
Keep digital information organised: create, name, move, find, save, and delete files and folders. Covers: Creating files and folders; Naming, moving and deleting files; Locating saved documents; Uploading and downloading files; Organizing digital information.
Lessons (DigitalLearn.org): Files and Folders; Saving and Closing; Deleting Files (9 min) · Introduction: How to Begin to Create Documents (4 min) · Add a Picture (1 min)
3. Internet Basics ~0.25 hrs
Get online with confidence: browsers, moving around a website, searching well, and judging what you find. Covers: Connecting to the internet; Using web browsers; Navigating websites; Using search engines; Evaluating online information.
Lessons (DigitalLearn.org): Basic Search (7 min) · Navigating a Website (6 min)
4. Email Basics ~0.75 hrs
Set up and run an email account: write, reply, attach, organise, and spot suspicious messages. Covers: Creating an email account; Writing and sending messages; Reply, Reply All, CC and BCC; Sending attachments; Opening and downloading attachments; Organizing and deleting emails; Recognizing suspicious messages.
Lessons (DigitalLearn.org): Intro to Email (15 min) · Intro to Email 2: Beyond the Basics (28 min)
5. Accounts and Passwords ~0.25 hrs
Create online accounts safely, choose strong passwords, recover access, and turn on multi-factor authentication. Covers: Creating online accounts; Developing secure passwords; Password recovery; Multi-factor authentication; Protecting personal information.
Lessons (DigitalLearn.org): Accounts and Passwords (20 min)
6. Video Conferencing Basics ~0.25 hrs
Join and host video meetings: camera, microphone, chat, screen sharing, and professional meeting habits. Covers: Setting up and using video conferencing; Joining and hosting meetings; Camera and microphone controls; Chat and screen-sharing functions; Professional video-meeting practices.
Lessons (DigitalLearn.org): Basics of Video Conferencing (21 min)
7. Cybersecurity Basics: Online Scams and Fraud ~0.5 hrs
Recognise phishing and scams, avoid malware and unsafe downloads, browse safely, and protect your devices and privacy. Covers: Phishing and online scams; Malware and unsafe downloads; Safe browsing; Internet privacy; Protecting devices and personal information.
Lessons (DigitalLearn.org): Online Frauds and Scams (2025) (28 min)
8. Cloud Storage ~0.25 hrs
Save files online, upload and download documents, share them, manage access, and collaborate. Covers: Saving files online; Uploading and downloading documents; Sharing files; Managing access permissions; Collaborating online.
Lessons (DigitalLearn.org): Cloud Storage (22 min)
9. Microsoft Word Basics ~0.25 hrs
Create and edit documents in Word: format text, then save, download, and print. Covers: Creating and editing documents; Formatting text; Saving, downloading and printing documents.
Lessons (DigitalLearn.org): Microsoft Word (17 min)
10. Online Job Searching and Applications ~0.5 hrs
Search for jobs online, create and upload a résumé, complete online applications, and communicate professionally. Covers: Searching for employment; Creating and uploading résumés; Completing online applications; Communicating professionally with employers.
Lessons (DigitalLearn.org): Online Job Searching (22 min) · Applying for Jobs Online (14 min)
Before you apply
What to expect from this program
Preparation
Ask an advisor to confirm the preparation and program fit for your background.
Time commitment
Online, self-paced — 10 modules, about 4 hours of linked learning (DigitalLearn.org). 10 courses in the full path.
What you should know first
No tech background required. Ten short online modules (about 4 hours of linked learning), self-paced, with an English/Español control. Start here if technology feels unfamiliar.
Funding
Available at no cost through Grant funding for qualifying members.
Program costs are covered by grants, scholarships, partnerships, and donations — never billed to qualifying members.
Career research
Explore roles connected to these skills
Office Support Specialist
Customer Service Representative
Administrative Assistant
Job requirements and pay vary by employer, location, and experience. A certificate alone does not guarantee a role or salary. Research occupations, wages, and entry requirements, then discuss your next step with an advisor.
Ready to start your career in Digital Literacy?
About 5 minutes to apply. No cost for qualifying members. A counselor reviews every application and you'll hear by email.
Apply NowHave Questions?
Ready to start?
Apply in minutes. A member advisor reviews every application and follows up by email.