Digital Literacy

Workforce AP Digital Literacy Course

Online, self-paced — 10 modules, about 4 hours of lessons (DigitalLearn.org) • Starting range $38K–$52K (early-career, national framing)

DigitalLearn.org

Best for: Members who are new to computers and the internet — no tech background required. If you already use email and browse the web daily, a program like IT Support or Cybersecurity may be a stronger fit.

Job outcomes: Office Support Specialist · Customer Service Representative · Administrative Assistant

Ramp: No tech background required. Ten short online modules (about 4 hours of lessons), self-paced, in English or Spanish. Start here if technology feels unfamiliar.

Apply Now → Not sure? Take the pathfinder quiz

★ Pilot program — reviewed by a real team within 1–2 business days.

This course is built for members who are new to computers, smartphones, or the internet — no prior tech experience needed. It follows the free DigitalLearn.org pathway from the Public Library Association: ten short modules you open inside your WorkforceAP portal, from computer basics and files through email, passwords, video meetings, online safety, cloud storage, Microsoft Word, and online job applications. Lessons are online and self-paced, available in English and Spanish, and each DigitalLearn course gives you a printable certificate of completion. Members who finish are ready for office support, customer service, and administrative roles. If you are already comfortable with email and basic software, Cybersecurity or IT Support may be a stronger next step. Not sure where you stand? The pathfinder quiz can help you choose.

Program snapshot

What you should know before you apply

Best fit

Members who are new to computers and the internet — no tech background required. If you already use email and browse the web daily, a program like IT Support or Cybersecurity may be a stronger fit.

Typical roles

Office Support Specialist · Customer Service Representative · Administrative Assistant

Course preview

Computer Basics
File Management Basics
Internet Basics
Email Basics

Plus 6 more courses in the full path.

Languages

English Spanish (full)

Skills you’ll learn

Digital literacyEmailOnline safetyVideo meetingsCloud storageMicrosoft WordOnline job applications

Course list

1. Computer Basics ~0.5 hrs

Get comfortable with a computer: the parts, the mouse and keyboard, the desktop, and the everyday moves — open, close, copy, paste, save, print. Covers: What is a computer; Getting started on a computer; Computer components; Mouse and keyboard use; Desktop navigation; Opening and closing programs; Copy, paste, save and print.

Lessons (DigitalLearn.org): Introduction (1 min) · What is a Computer (3 min) · Getting Started with a Computer (21 min)

2. File Management Basics ~0.25 hrs

Keep your digital information organised: create, name, move, find, and delete files and folders, and start your first documents. Covers: Creating files and folders; Naming, moving and deleting files; Locating saved documents; Uploading and downloading files; Organizing digital information.

Lessons (DigitalLearn.org): Files and Folders (3 min) · Saving and Closing (3 min) · Deleting Files (3 min) · Introduction: How to Begin to Create Documents (4 min) · Add a Picture (1 min)

3. Internet Basics ~0.25 hrs

Get online with confidence: browsers, moving around a website, searching well, and judging what you find. Covers: Connecting to the internet; Using web browsers; Navigating websites; Using search engines; Evaluating online information.

Lessons (DigitalLearn.org): Search Engines (1 min) · Basic Search (7 min) · Navigating a Website (6 min)

4. Email Basics ~0.75 hrs

Set up and run an email account like a professional: write, reply, attach, organise, and spot suspicious messages. Covers: Creating an email account; Writing and sending messages; Reply, Reply All, CC and BCC; Sending attachments; Opening and downloading attachments; Organizing and deleting emails; Recognizing suspicious messages.

Lessons (DigitalLearn.org): Intro to Email (15 min) · Intro to Email 2: Beyond the Basics (28 min)

5. Accounts and Passwords ~0.25 hrs

Create online accounts safely, choose strong passwords, recover access, and turn on multi-factor authentication. Covers: Creating online accounts; Developing secure passwords; Password recovery; Multi-factor authentication; Protecting personal information.

Lessons (DigitalLearn.org): Accounts and Passwords (20 min)

6. Video Conferencing Basics ~0.25 hrs

Join and host video meetings with Zoom: camera, microphone, chat, screen sharing, and professional meeting habits. Covers: Setting up and using Zoom; Joining and hosting meetings; Camera and microphone controls; Chat and screen-sharing functions; Professional video-meeting practices.

Lessons (DigitalLearn.org): Video Conferencing (21 min)

7. Cybersecurity Basics: Online Scams and Fraud ~0.5 hrs

Recognise phishing and scams, avoid malware and unsafe downloads, browse safely, and protect your devices and privacy. Covers: Phishing and online scams; Malware and unsafe downloads; Safe browsing; Internet privacy; Protecting devices and personal information.

Lessons (DigitalLearn.org): Online Scams and Fraud (28 min)

8. Cloud Storage ~0.25 hrs

Save files online, upload and download documents, share them, manage who has access, and collaborate. Covers: Saving files online; Uploading and downloading documents; Sharing files; Managing access permissions; Collaborating online.

Lessons (DigitalLearn.org): Cloud Storage (22 min)

9. Microsoft Word Basics ~0.25 hrs

Create and edit documents in Word: format text, then save, download, and print. Covers: Creating and editing documents; Formatting text; Saving, downloading and printing documents.

Lessons (DigitalLearn.org): Microsoft Word (17 min)

10. Online Job Searching and Applications ~0.25 hrs

Search for jobs online, create and upload a résumé, complete online applications, and communicate professionally with employers. Covers: Searching for employment; Creating and uploading résumés; Completing online applications; Communicating professionally with employers.

Lessons (DigitalLearn.org): Online Job Searching (22 min)

Before you apply

What to expect from this program

Difficulty level

Beginner-friendly. No prior background needed.

Time commitment

Online, self-paced — 10 modules, about 4 hours of lessons (DigitalLearn.org). 10 courses in the full path.

What you should know first

No tech background required. Ten short online modules (about 4 hours of lessons), self-paced, in English or Spanish. Start here if technology feels unfamiliar.