IT & Cybersecurity

IT Support Professional Certificate (IBM)

3-5 months, 10 hrs/week • Starting range $55K–$72K (early-career, national framing)

IBM certified

Best for: First IT credential. Help desk, hardware, customer support.

Job outcomes: IT Support Specialist · Help Desk Technician · Technical Support

Apply Now → Not sure? Take the pathfinder quiz

★ Pilot program — reviewed by a real team within 1–2 business days.

Prepare for a career in IT support, networking, or cybersecurity with hands-on training and an industry-recognized certification. Our programs cover hardware, software, and security fundamentals employers look for.

Program snapshot

What you should know before you apply

Best fit

First IT credential. Help desk, hardware, customer support.

Typical roles

IT Support Specialist · Help Desk Technician · Technical Support

Course preview

  • Introduction to Technical Support
  • Introduction to Hardware and Operating Systems
  • Introduction to Software, Programming, and Databases
  • Introduction to Networking and Storage

Plus 3 more courses in the full path.

Languages

English Spanish (auto-subtitles)Portuguese (full)French (auto-subtitles)

Skills you’ll learn

Help deskHardwareSoftwareCustomer service

Course list

1. Introduction to Technical Support ~10 hrs
Part of the IT Support Professional Certificate (IBM) program.
2. Introduction to Hardware and Operating Systems ~10 hrs
Part of the IT Support Professional Certificate (IBM) program.
3. Introduction to Software, Programming, and Databases ~10 hrs
Part of the IT Support Professional Certificate (IBM) program.
4. Introduction to Networking and Storage ~10 hrs
Part of the IT Support Professional Certificate (IBM) program.
5. Introduction to Cybersecurity Essentials ~10 hrs
Part of the IT Support Professional Certificate (IBM) program.
6. Introduction to Cloud Computing ~10 hrs
Part of the IT Support Professional Certificate (IBM) program.
7. Technical Support Case Studies and Capstone Project ~10 hrs
Part of the IT Support Professional Certificate (IBM) program.

Before you apply

What to expect from this program

Difficulty level

Some prior experience or study recommended.

Time commitment

3-5 months, 10 hrs/week. 7 courses in the full path.

Funding

Available at no cost through WIOA funding for qualifying members.

Career outcomes

Roles this program prepares you for

IT Support Specialist

Help Desk Technician

Technical Support

Salary range: $55K–$72K. Actual wages depend on employer, location, and experience.

Ready to start your career in IT & Cybersecurity?

Applications take about 5 minutes. No cost for qualifying members. We respond within 1–2 business days.

Apply Now
Not sure this is right? Take the pathfinder quiz Compare programs side-by-side

Have Questions?

Read FAQ→ How It Works→ Salary Guide→ Career Tips→
★Reviewed by a real team in 1–2 business days

Ready to start?

Apply in minutes. A member advisor will follow up within 1–2 business days.

Apply Now → Browse all programs