CompTIA A+ Professional Certificate (CompTIA A+)
Microsoft & Google via Coursera
Best for: First certification in IT. Entry point to help desk, support, and networking.
Roles to research: IT Support Specialist · Help Desk Technician · Desktop Support
Preparation: Good first IT credential. Builds from basics.
★ Pilot program — reviewed by a real team, with a decision by email.
Build foundational skills in IT, computer hardware, operating systems, networking, and customer service. Prepares students for the CompTIA A+ certification — a renowned credential for entry-level IT professionals seeking helpdesk and computer support roles.
Official program syllabus
Training details
Delivery format
Hybrid, Self-Paced
Total hours
160 Hours (83 Clock + 77 Lab/Prep)
Training providers
Microsoft & Google via Coursera
Published tuition and fees
$7,500
Qualifying WorkforceAP members are not billed for covered training.
Program snapshot
What you should know before you apply
Best fit
First certification in IT. Entry point to help desk, support, and networking.
Typical roles
IT Support Specialist · Help Desk Technician · Desktop Support
Course preview
- Technical Support Fundamentals
- IT Fundamentals and Hardware Essentials
- Foundations of IT and Core Hardware Components
- Foundations of Computer Hardware and Storage
Plus 6 more courses in the full path.
Languages
Skills you’ll learn
Course list
1. Technical Support Fundamentals ~18 hrs
Introduction to Information Technology — computer hardware, the Internet, computer software, troubleshooting, and customer service.
2. IT Fundamentals and Hardware Essentials ~7 hrs
Identify and install key PC hardware components. Understand the role of BIOS, RAM, and CPU and their impact on system performance.
3. Foundations of IT and Core Hardware Components ~9 hrs
In-depth understanding of key IT concepts and the critical hardware components that power modern computers — preparing for the CompTIA A+ certification.
4. Foundations of Computer Hardware and Storage ~5 hrs
A solid foundation in computer hardware and mass storage technologies, focused on concepts critical to passing the CompTIA A+ exams.
5. Operating Systems and Network Fundamentals ~11 hrs
Comprehensive understanding of operating systems and networking essentials, including installations across Windows 10/11, macOS, and Linux.
6. Networking, Peripherals, and Wireless Technologies ~7 hrs
Identify and configure essential peripheral devices for optimal system performance, troubleshoot displays, and install graphics cards.
7. Advanced Networking, Security, and IT Operations ~7 hrs
Configure wireless access points (WAPs), secure connections with encryption, and troubleshoot wireless issues in home and enterprise environments.
8. CompTIA Practice ~10 hrs
Geared towards anyone preparing for the CompTIA A+ exam — focused on computer support and helpdesk learning techniques.
9. Practice Exams for CompTIA A+ Certification ~9 hrs
Comprehensively prepare for the exam with expert-designed cheat sheets and two simulated mock exams.
10. Lab, Project, and Test Preparation ~77 hrs
Hands-on labs, project work, and test preparation supporting all program competencies.
Before you apply
What to expect from this program
Preparation
The published syllabus does not list a recommended prerequisite. Ask an advisor to confirm preparation and program fit.
Time commitment
160 hours • Hybrid, Self-Paced. 10 courses in the full path.
What you should know first
Good first IT credential. Builds from basics.
Funding
Available at no cost through WIOA funding for qualifying members.
Program costs are covered by grants, scholarships, partnerships, and donations — never billed to qualifying members.
Career research
Explore roles connected to these skills
IT Support Specialist
Help Desk Technician
Desktop Support
Job requirements and pay vary by employer, location, and experience. A certificate alone does not guarantee a role or salary. Research occupations, wages, and entry requirements, then discuss your next step with an advisor.
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About 5 minutes to apply. No cost for qualifying members. A counselor reviews every application and you'll hear by email.
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